Frequently Asked Questions

Q: How much does it cost to add our organization to piggyback?

A: New organizations can be added to Piggyback's database through our web-form at no cost. Yep, it’s FREE!

Q: How much does it cost for our visitors to download Piggyback for their smartphones?

A: Piggyback App is totally FREE to download and use!  

Q: I am part of a tourism board and we’d like to add all of the organizations in our territory. Can we do that?

A: Absolutely, that is a great way to put your area on the map with numerous pins for our users to explore! You can add the organizations, individually, through our web-form yourself or our team can do it for you, and we’d be glad to work with your area’s organizations if you’d like. We have basic territory plans that start at only $500.00 per year. Contact us and we can help you get the ball rolling!

Q: what can Organizations do with Piggyback?

A: Organizations can use Piggyback to create self-guided mobile tours, add audio and video to exhibits, create public walking tours, sell tickets and memberships, accept donations, facilitate distance learning, collect feedback, and reduce the overall use of print materials.

Q: Our organization has been added and has a free listing, but we’d like to jump in and try out some of the more advanced possibilities, how much does that cost?

A: Great, congrats on deciding to engage your audiences in some innovative new ways! The basic organizational plan is $30 per month (or $300 per year when prepaid in full) plus a one time $125 setup fee. There is a 6 month minimum and it includes a brainstorming session with our team and yours (remote included, if a personal session is preferred, additional travel charges may apply).

Beyond that we offer a host of additional services such as user analytics, content management, photography and video production, program and visitor engagement planning and more. When we chat we can go through your goals and ideas to help you craft a perfect plan!

Q: Do the Piggyback team offer any other services? We have a lean team and could use some assistance!

A: Yes, we offer a host of creative digital and marketing services for all sorts of organizations! We’ve helped organizations with photography, audio, video and graphics projects, we’ve helped create websites and social media programs, we’ve helped with public programs and with loads of general brainstorming!

Our marketing, content and multimedia production team members are here to help with a single initiative or act as ongoing adjunct employees as long as you need.

Q: why does piggyback ask for my location?

A: Enabling location on Piggyback is completely OPTIONAL. Location tracking is only used to give location-specific recommendations and will not be stored. 

WHAT ARE PEOPLE SAYING ABOUT PIGGYBACK? 

Museum Conferences

"Interestingly, people almost take for granted that we should have an app. i think we would have heard more from them, if we hadn't offered it!"

Piggyback worked with a diverse assortment of museum association conferences in 2015. These conferences draw museum employees from across the country for several days of meetings, networking events, trade exhibitions and a whole lot of fun! See how these conferences have incorporated Piggyback into their outreach and engagement strategies for their guests as both pre-planning and onsite information tools.

The Rhythm! Discovery Center

"Piggyback is our mobile museum companion. museum patrons can come in and learn more about instruments that they can't be 'hands-on' with. piggyback allows them to learn more about the historical and cultural significance of these instruments and see video of these instruments being played."

The Rhythm! Discover Center is the world's foremost drum and percussion museum; founded by the Percussive Arts Society in 2009. Marketing, Membership and Event Coordinator, Daniel Hoffman, describes how Piggyback is used to add a new layer of education and interaction with RDC visitors.

The Virginia Ave. Folk Fest

"Since we have so many different venues and so many different bands, I think it can be hard for folks to really streamline that... so something like Piggyback to allow them to make that a little more simple is perfect for what we're trying to do."

Patrick Burtch and Mike Angel, co-founders of the Virginia Ave. Folk Festival, discuss how using the Piggyback App helped festival-goers plan and plot out which of the many musical acts and attractions they wanted to see during the all-day event. 

The Eiteljorg Museum

“We wanted to give people a deeper experience. Piggyback lets us create an app with minimal staff and minimal resources.” 

Tamara Winfrey Harris and Hyacinth Rucker of the Eiteljorg Museum in Indianapolis, IN talk about the benefits of adopting Piggyback for the museum's 2014 Indian Market & Festival, where the app provided festival-goers with a deeper connection to all the art, entertainment, and history available at the event.

Indy Irish Fest

"We wanted to find something affordable that could have everything in one place. The nice thing about Piggyback is that an organization can build everything in advance and get that into people’s hands immediately."

Erin O' Rourke and Derek Nutty of Indy Irish Fest discuss how Piggyback was able to further engage this year's festival attendees by providing them with information about event attractions, as well as additional audio and video content that could not otherwise be dispensed through a traditional printed festival guide. 

Sarratt Gallery at Vanderbilt University

"Using Piggyback App to promote this gallery exhibit has been incredibly easy and user friendly. With Piggyback it’s all focused, all in one place."

David Heustess, gallery director at Vanderbilt University's Sarratt Gallery, discusses why he uses Piggyback for multimedia expansion for his exhibitions. Also, the two artists featured in the exhibition Interconnected, Gail Looper and Claudia Lee, discuss how Piggyback has aided and expanded their audience's reception to their art.

Gallery 924

"Sometimes a gallery is just 1 person and it’s a really good solution to being a 1 or 2 person staff. Everything was so great, so easy, it’s so user friendly. It doesn’t take a lot of time to figure out where you need to go or how things work."

Gallery 924 Director Shannon Linker and Marketing Coordinator Maureen Saul talk about the advantage Piggyback gives them in running a gallery with a small staff.